The Director of Operations is responsible for providing the leadership, direction and support to restaurant level management necessary to consistently achieve sales and profit objectives which exceeds guest expectations through the service of high-quality food and beverages in a clean and comfortable atmosphere. The Director of Operations is responsible for the ongoing development of all levels of restaurant FOH & BOH management staff.

Qualifications:

• Must be 21 years of age or older
• 4 year college degree or equivalent
• 7+ years high volume food service and multi-unit experience required
• Knowledge of food and beverage order processing systems
• Must be available to work flexible shifts, weekends, nights/late nights and holidays
• Ability to obtain and maintain all necessary licensing

Physical and Mental Demands:

• Occasionally required to stoop, kneel or crouch
• Must regularly lift and /or move up to 75 pounds
• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
• Moving about the facilities safely and efficiently

The Logistics Relations Specialist reports directly to the Logistics Operations Manager. The responsibility of the Logistics Relations Specialist is to build, develop, maintain, and manage relationships with customers and carriers who have transportation needs. A successful candidate will utilize their knowledge, experience, and logical reasoning to provide our customers and carriers unprecedented service.

Job Duties and Responsibilities

• Provide superior customer service and support
• Identify potential customers and carriers
• Build a portfolio of clients by researching and seeking out prospects via sales calls
• Develop solid relationships with clients by providing them with excellent customer service
• Manage the movement of goods, ensuring that they are picked up, transported and delivered on time to the client’s satisfaction
• Work with manager in forecasting, business planning, and strategy
• Analyze needs to provide appropriate service
• Negotiate rates to provide highest returns and margins
• Keep active call log in all customer files
• Cold/Warm call potential customer leads
• Adhere to all company policies, procedures, and business/industry ethics and regulations
• Meet or exceed assigned goals
• Ability to multitask in a fast paced environment with rapidly changing priorities
• Be current with industry related topics and regulations
• Must maintain positive attitude with customers, coworkers, and other business units
• Organization and follow through

Job Qualifications

• Bachelors of Science (or equivalent)
• Minimum 2 years experience in sales/customer service
• Logistics background is preferred
• Exceptional verbal, written, and communication skills
• Excellent negotiation skills
• Competitive personality
• Self motivated and enthusiastic
• Ability to work well independently or with a team
• Demonstrated problem solving, customer service, and decision-making abilities
• High energy level and ability to thrive in a fast paced environment
• Experience with Microsoft Office Suite is required

The Travel Consultant is responsible for all aspects of travel management for our corporate clients. This includes conversing with customers through multiple communication mediums to determine destination, mode of transportation, travel dates, financial consideration and accommodations required. The consultant will also be responsible for booking and issuing domestic and international airline itineraries, hotel reservations and car and train reservations through a GDS system. This is a virtual position.

Major Responsibilities/Activities:

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.

• Book and issue airline, hotel, car and other tour reservations, accurately and efficiently.

• Maintain sufficient account knowledge to assist clients without delay.

• Check queue’s daily to ensure accuracy and that all issued tickets are complete.

• Maintain service non-stop programs.

• Communicate effectively with other agents or team members to solve problems and gather information.

• Establish and maintain strong relationships with clients.

• Provide travel expertise to clients.

Knowledge, Skills and Abilities:

• Working knowledge of Travel System.

• Proficient with city, airline, hotel and car rental codes.

• Proficient with Office Software.

• Ability to concentrate and pay close attention to detail.

• Strong organizational skills.

• Ability to consistently deliver excellent customer service, internally and externally.

• Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.

• Willingness to demonstrate professional conduct at all times.

• Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys.

• Ability to identify a problem and see it through to resolution with minimal supervision.

Education & Experience Requirements:

• Travel Agent Certification preferred.

• High school diploma or equivalent

• Minimum 2 years’ experience as a booking agent

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• Learn about various client industries

• Work directly with several different Strategy Directors, Creative teams and Account Directors

• Gain experience in many areas of the business, including: research, audience insight development, brand planning, comms planning, advertising, marketing, digital strategy and UX, social, RM, sales and event support